As a Technical Account Manager (TAM) on the Credentialing team, you will be the trusted technical advisor throughout a customer's lifecycle, leveraging your product knowledge to ensure customers adopt and utilize QGenda to its fullest potential. You will closely with the Customer Success Manager (CSM) as well as teams within QGenda, from Sales and Product Engineering, to Implementation and Customer Support.
Job listings
Successfully foster client relationships to establish long-term partnerships and product utilization. Provide exceptional customer service to help resolve inquiries and/or concerns. Troubleshoot issues, execute course of action, test/document solutions, escalate where/as needed, and keep client updated throughout issue lifecycle.